Customer Service Manager
As the Customer Service Manager, you will be responsible for overseeing the daily operations of the customer support team, ensuring efficient and effective service delivery. You will lead by example, mentor team members, resolve escalated issues, and work cross-functionally to implement strategies that improve customer satisfaction and operational performance.\r\n\r\nWhat We Offer\r\nCompetitive salary and benefits package\r\nOpportunity to lead and shape a key department\r\nSupportive and collaborative work environment\r\nGrowth and advancement opportunities
Salary: $25 - $30/Hourly
Requirements
- Proven experience in a customer service leadership role (3+ years preferred).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Familiarity with customer service software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).
- Ability to analyze data and make informed decisions.
- Bachelor's degree in Business Administration or a related field (preferred but not required).
Responsibilities
- Lead and manage a team of customer service representatives.
- Monitor performance metrics (e.g., response time, resolution rate, customer satisfaction).
- Handle escalated customer issues and ensure prompt resolution.
- Develop and implement policies, procedures, and best practices for customer service.
- Collaborate with other departments (sales, product, operations) to address customer feedback and drive continuous improvement.
- Recruit, train, and evaluate staff; foster a high-performance team culture.
- Create and deliver reports to senior management on customer service performance and KPIs.
Please do not apply if your skill missed any point below
This skill is essential for the role.
Email and Chat Support
CRM Software Proficiency
Why Choose Peaky Optimize?
Enjoy a growth-friendly work culture, modern tech stack, annual salary reviews, performance and festival bonuses, free meals, yearly tours, and leave encashment.
Supportive Work Culture
A friendly, collaborative environment that fosters personal and professional growth.
Modern Tech Stack
Work with the latest tools and technologies to sharpen your development skills.
Annual Salary Review
Regular evaluations to ensure your compensation reflects your growth.
Festival Bonuses
Celebrate major festivals with generous bonuses and company-wide cheer.
Performance Bonuses
Get rewarded for exceptional contributions and achievements.
Free Meals & Coffee
Enjoy complimentary lunch, tasty snacks, and unlimited coffee daily.
Annual Retreat
Recharge and connect with teammates on our yearly company trip.
Leave Encashment
Get paid for your unused leave days—your time, your value.
